Comcast Tech Support
I called at noon to have digital cable and DVR restored, (I had shut it down over the summer to save $$,) and was told it would be just a bit till everything came back online.At 1:00pm, I saw the basic "This channel will be available shortly" message on the TV screen, so I waited. I checked the cable box configuration screen in the menu, and noticed the part that said "Disconnect: Yes"Called back at 1:30pm to see how long I should expect it to take.Shawn (the female kind) answered, and said that she saw plenty of activity going to my cable box.I told her that in the cable box configuration page, the "Disconnect" label was followed by a "Yes"She replied, stating that it had to do with my TV, and suggested I try a different input from the box to the TV. I explained to her that I was getting a video signal from the box to the TV, because I could see the guide, menu, etc. She stated that even my neighbor could see that screen from his TV--it had nothing to do with the box or the cable. WTF??!! So, my neighbor, with no physical connection to my cable box, can somehow browse the menu on my cable box from the comfort of his own home? I'm not an expert, but I think I need to call bullshit on that one.She then suggested that I plug the TV into the cable box via coax instead. I figured I'd humor her by trying, but when I looked at the back of the box, I noticed that there was no coax out... I explained this to her, but she insisted that there was. I wasn't sure where to go from there. I'm looking at the cable box, and there is a coax input, but no coax out... She kept insisting that I was mistaken.She finally offered to send a technician out. I declined. Figured I'd call back in a few and try to get someone competent.I'm not a cable expert, but I'm not an idiot. If my TV is getting a signal from the cable box, changing the input source isn't going to magically work.Ironically, in the 5 minutes it took for me to walk into my office and type this up, the cable started working.Things that make you go, hmmmmmm...